At Casualruby, we strive to ensure a seamless and satisfying shopping experience for all our valued customers. We believe in the quality and craftsmanship of our artisan products, and we want you to feel confident and delighted with your purchase. Hence, we offer a straightforward, hassle-free 30-day return policy.

If, for any reason, you are not entirely satisfied with your purchase, you can return the item(s) within 30 days from the date of delivery. Here’s how our 30-day return policy works:

Eligibility for Returns:

Items must be returned in their original condition: unused, unaltered, and free of damages.
All tags, including the price tag, must be fully attached to the items.
Products must be returned in the original packaging.
Requesting a Return:

To initiate a return, simply contact our customer service team via email at support@casualruby.com with your order number and reason for return.
Our dedicated team will provide you with a return authorization number and further instructions on how to return your item(s).
Refund Process:

Once we receive and inspect the returned item(s), we will process your refund.
The refund will be credited to the original method of payment.
Please allow up to 7-10 business days for the credit to appear on your statement.
Exchange:

If you prefer an exchange instead of a refund, we are more than happy to accommodate that as well. The same return conditions apply.
Return Shipping:

Return shipping costs will be borne by the customer.
We recommend using a traceable shipping service or purchasing shipping insurance as we cannot guarantee the receipt of your returned item.
We are committed to building trust and a lasting relationship with our customers, ensuring that shopping with Casualruby is an enjoyable and hassle-free experience. Our customer service team is always ready to assist you with any queries or concerns you may have regarding your purchase or our return policy.

For any further assistance, feel free to contact us at support@casualruby.com or call us at (contact number). Embrace the serene simplicity of Casualruby with absolute confidence, knowing that your satisfaction is our utmost priority.